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The Game Abuse Policy is effective as of 16th March 2016.
Users found violating the policies will be penalised in accordance to the violation.

All penalties stated are the possible actions taken upon your account and characters based on the intention of your actions if you are caught performing or attempting to perform the following offences.

All reports and observations will be thoroughly investigated by a Game Master.

Definitions and Disclaimers

  1. When an account is banned, players will not be able to access his/her Dragon Nest Game Account. Players will still be able to access his/her Cherry Account and other CC supported games.
  2. Permanent Account Ban refers to an indefinite suspension of the player’s account. Player will not be able to access his/her account. Permanent Account Ban may be imposed at the Game Master’s discretion depending on the severity of the offence committed.
  3. Mandatory Inventory Wipe refers to wiping of all characters' items, in game currency and storage within the same Dragon Nest Game Account across all servers unless stated otherwise.
  4. All GM decisions are final in the game.
  5. Appeals will not be entertained.
  6. Items and in game currencies once removed will not be reinstated or refunded under any circumstances.
  7. All Cash Items with expiry duration will not be refunded when the game account is temporarily suspended for investigations or banned for violating the Game Abuse Policy.
  8. All game characters and items are the properties of Cherry Credits and EYEdentity Games.

Duping and Exploiting Bugs

Ref No. Violation Offense
1st 2nd 3rd
Duping/Exploiting Bugs
DN-DUP-01 Duplicating an Item by exploiting in-game bugs or through illegal means Fourteen (14) days Game Account Ban

Mandatory Inventory Wipe for all characters.
Fourteen (14) days Game Account Ban & Inventory Wipe

Top up 50,000 CC to release account.
Permanent Game Account Ban
DN-DUP-02 Related account (Duped/bugged item passed through another account)
DN-DUP-03 Exploiting any bug in Dragon Nest to gain unfair advantage in the game.
DN-DUP-04 Communicating the existence of any such bug (either directly or through the public posting) to any other user of the Service.

Hack/Cheat

Ref No. Violation Offense
1st 2nd 3rd
Hack/Cheat
DN-CHT-01 Engage in or promote or encourage any illegal activity including hacking, cracking or distribution of counterfeit software. Fourteen (14) days Game Account Ban

Mandatory Inventory Wipe for all characters.
Fourteen (14) days Game Account Ban & Inventory Wipe

Top up 50,000 CC to release account.
Permanent Game Account Ban
DN-CHT-02 Use or distribute 'auto' software programs, 'macro' software programs or other 'cheat utility' software program or applications.
DN-CHT-03 Partying with characters using or distributing hack/cheat programs
DN-CHT-04 Advertising websites that contain hacking/cheating programs and procedures, Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft
DN-CHT-05 Violating the privacy of any account, performing abuse and/or theft on others’ account(s)
DN-CHT-06 Engage in or promote or encourage any modification, adaptation, translation or any derivative works based upon the game client.
DN-CHT-07 Scamming another character of items by means of a trick Fourteen (14) days Game Account Ban & Inventory Wipe

Top up 50,000 CC to release account.
Permanent Game Account Ban
DN-CHT-08 Engage in or promote or encourage any reverse engineering, decompiling, disassembling or otherwise attempting to discover the source code of the game client. Permanent Game Account Ban. Mandatory Game Account inventory wipe. Player will be reported to local legal authorities.

PVP Unfair Gameplay

Ref No. Violation Offense
1st 2nd 3rd
Hack/Cheat
DN-PVP-01 Engage in or promote or encourage any illegal activity including hacking, cracking or distribution of counterfeit software. Fourteen (14) days Game Account Ban

Mandatory Inventory Wipe for all characters.
Fourteen (14) days Game Account Ban & Inventory Wipe

Top up 50,000 CC to release account.
Permanent Game Account Ban
DN-PVP-02 Use or 'cheat utility' software program or applications.
DN-PVP-03 Partying with characters using or distributing hack/cheat programs
DN-PVP-04 Advertising websites that contain hacking/cheating programs and procedures, Sending an email falsely claiming to come from a legitimate source in order to steal confidential information to commit fraud and/or theft
Exploiting Bugs
DN-PVP-05 Exploiting any bug in Dragon Nest to gain unfair advantage in the game.
Communicating the existence of any such bug (either directly or through the public posting) to any other user of the Service.
Fourteen (14) days Game Account Ban

Mandatory Inventory Wipe for all characters.
Fourteen (14) days Game Account Ban & Inventory Wipe

Top up 50,000 CC to release account.
Permanent Game Account Ban
Botting/Macro
DN-PVP-06 Use of 'auto' software programs, 'macro' software programs or executing actions in-game without human interaction (e.g. keyboard jamming). One (1) day Account Ban Two (2) days Account Ban
Colosseum EXP and Rank Reset
Fourteen (14) days Game Account Ban & Inventory Wipe

Top up 50,000 CC to release account.
Leeching/Rank Boosting
DN-PVP-07 Leeching other players by not contributing to the game or no character movements for a prolonged period of time. One (1) day Account Ban Two (2) days Account Ban
Colosseum EXP and Rank Reset
Fourteen (14) days Game Account Ban & Inventory Wipe

Top up 50,000 CC to release account.
DN-PVP-08 Rank boosting or farming, gaining EXP through unorthodox means not intended by the nature of PVP

Account and Item Trading

Cherry Credits does not endorse selling or trading of accounts. All game characters and items are owned by Cherry Credits and EYEdentity Games.
Players engaged in such activities responsible for any risk involved. All emails to Game Masters concerning Account and Item Trading will be disregarded.

Ref No. Violation Offense
1st 2nd 3rd
Account and Item Trading
DN-TRD-01 Intention and/or Action to trade gold for real cash and vice-versa without an in-game commodity

Examples:
  1. Selling gold for real cash
Fourteen (14) days Game Account Ban

Mandatory Inventory Wipe for all characters.
Fourteen (14) days Game Account Ban & Inventory Wipe

Top up 50,000 CC to release account.
Permanent Game Account Ban
DN-TRD-02 Intention to conduct illegal buying, selling or trading of account/s.
DN-TRD-03 Offering monetary services to babysit, power level, or pilot game character/s that requires direct access to the recipient’s account/s.

Chat/Communication

Ref No. Violation Offense
1st 2nd 3rd
Chat / Communication
DN-COM-01 Flooding/Spamming - Disrupt the flow of chat in chat rooms with vulgar language, abusiveness, hitting the return key repeatedly or inputting large images so the screen goes by too fast to read, use of excessive shouting [all caps] in an attempt to disturb other users, spamming or flooding [posting repetitive text]. 1 (One) In game warning/Removed/ disconnected from Game Five (5) day Game account ban Fourteen (14) days Game Account Ban.

Top up 20,000 CC to release account.
DN-COM-02 Causing disruption of Official In-Game Events by harassing participants and event facilitators
DN-COM-03 Attempting to go around the profanity filter by using special characters and alternating letter types.
DN-COM-04 Harassing GM's or other Staff of Cherry Credits.

Communicating with in-game GM using rude language or spam messages.
Permanent Game Account Ban
DN-COM-05 Transmit or facilitate distribution of Content that is harmful, abusive, racially or ethnically offensive, vulgar, sexually explicit, defamatory, infringing, invasive of personal privacy or publicity rights, or in a reasonable person's view, objectionable.

Harassment

Ref No. Violation Offense
1st 2nd 3rd
Harassment
DN-HRS-01 Spreading of false rumors about the Game, the Company and other players (Subject to Interpretation) 1 (One) In game verbal warning

User will be disconnected from Game
Three (3) days Game account ban Seven (7) days Game account ban
DN-HRS-02 Improper use of game support or make false reports to Cherry Credits.
DN-HRS-03 Guilds are created with racist, sexist, anti-religion, anti-ethnic, or other hate mongering philosophies or purpose Guild Name will be changed at GMs discretion. Guild may be disbanded.
DN-HRS-04 Harass, threaten abuse, disparage libel, slander, embarrass, or do anything else to another Member, guest or Cherry Credits employee. Permanent Game Account Ban
Player will be reported to local legal authorities.

Inappropriate Names

Ref No. Violation Offense
1st 2nd 3rd
Inappropriate Names
DN-INP-01 Sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethically offensive language vulgarity. Seven (7) days Game Account Ban

Nickname of the player's character will be changed at the GM's discretion.
Fourteen (14) days Game Account Ban & Nickname of the player's character will be changed at the GM's discretion.

Top up 20,000 CC to release account.
Permanent days Game Account Ban
DN-INP-02 Impersonate Game Master, indicate that you are a Cherry Credits employee or a representative of Cherry Credits, or attempt to mislead Members or guests by indicating that you represent Cherry Credits or any of Cherry Credits licensors or affiliates.
DN-INP-03 Impersonation of a well-known or popular/guild for malicious purpose.
DN-INP-04 Names in violation of intellectual property rights Names that associate with trademark, copyright or any propriety rights. Nickname of the player’s character will be changed at the GM’s discretion. If player continues to create multiple characters with inappropriate Names, the player’s game account will be banned permanently.
DN-INP-05 Use of celebrities' or media personalities' names.
DN-INP-06 Use of special characters in name.
* Users with inappropriate nicknames may not be able to receive in-game event rewards subjected to Game Master’s discretion.

Other Offenses

Ref No. Violation Offense
1st 2nd 3rd
Chat / Communication
DN-OTH-01 In-game advertising of unapproved marketing purposes.

Post messages for any purpose other than personal communication, including, without limitation, advertising, promotional materials, chain letters, pyramid schemes, or make any commercial use of our Service.

Example: 20% OFF CC CARDS! Authorized retailer. 100% trustworthy. PM or contact me at 91234567 now!.
Three (3) day Account Ban

Permanent Game Account Ban if Account is solely or persistently used for advertising purposes.
Seven (7) day Account Ban Permanent Game Account Ban
DN-OTH-02 Fraudulent purchases of in-game items using CC.

If player is found to have fraudulently purchased CC directly and/or indirectly and spent it on Dragon Nest.
Permanent Game Account Ban. Mandatory Game Account inventory wipe.

Player will be reported to local legal authorities.